Privacy Policy

At Bayan Stay, we value your privacy and are committedto protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform to search and book accommodations with over 15,000 hotels across various destinations.

1. Information We Collect
When you use our services, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Payment details (e.g., credit/debit card information)
• Identification information (if required for bookings)
• Billing and contact details

Booking Information

• Hotel and room selections
• Check-in/check-out dates
• Special requests or preferences

Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Location data (if enabled)
• Cookies and usage logs

2. How We Use Your Information

We use your information to:

• Process and confirm hotel bookings
• Manage customer service requests
• Send booking confirmations and updates
• Personalize your user experience
• Improve our platform, features, and services
• Conduct marketing and promotional communication (with your consent)
• Prevent fraud and ensure platform security
• Fulfill legal or regulatory obligations

3. Disclosure of Information

We may share your information with:

• Partner hotels and accommodation providers
• Payment processors and financial institutions
• Third-party service providers (e.g., customer support, analytics)
• Legal authorities, when required by law
• Business partners in joint marketing or promotional efforts (with your consent

We ensure that all third parties handling your data adhere to strict confidentiality and data protection standards.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Your Rights

Under the Malaysian Personal Data Protection Act (PDPA) 2010, you have the right to:

• Access your personal data
• Correct inaccuracies in your data
• Withdraw consent for certain uses
• Request deletion of your personal data (subject to legal limitations)

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

7. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we encourage you to protect your login credentials.

8. International Transfers

As our services may involve hotel bookings outside Malaysia, your information may be processed in other jurisdictions. We take all necessary steps to ensure your data is handled securely and in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after such changes constitutes your agreement to the updated terms.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Bayan Stay

Email: support@bayanstay.com